At Hand in Hand for Syria, we understand the importance of protecting your privacy and safeguarding your personal information. All personal information submitted through our website will be treated as private and confidential.

To help you understand how we may make use of any information we may collect from you when you use our website or make a donation, we have put together some information below. Over time, this information may change, and this page will be updated accordingly. Should our privacy policy drastically change we may contact you directly to inform you. If you require any additional information, please do not hesitate to contact us at info@handinhandforsyria.org

How we collect and use information

When you interact with our website through joining our mailing list, submitting through the contact form, registering for activities or making a donation, you may be required to submit personal information (such as your name and contact details). When you submit this information, we may use it to respond to enquires, or to notify you of upcoming events or volunteering possibilities if this is something you have registered an interest in.

We care about the security of your personal data and we employ a number of different security measures to protect your personally identifiable information.

Sharing policy

We do not store credit card details, nor do we share customer details with any third parties. We will never sell or rent your personal information.

If required by law, we may be asked to disclose your personal information to government bodies or other law enforcement. By accepting the terms of use and the privacy policy of this site, you authorise us to disclose this information at our discretion should we consider this a necessity in connection with an investigation.

Donation & Refund Policy

Once you have made your donation, a receipt will be sent to your email address (if supplied). This should arrive within an hour of completing your payment. Should this receipt not arrive within 48 hours, please contact us so that we may re-issue one for you.

We offer a 7 day refund policy on donations made through our website. You may request a refund by sending an email to info@handinhandforsyria.org.uk. Please be sure to provide us with your Donor ID, receipt, and/or Name & Postcode and any additional details you may have submitted.

External websites

Please note that our website includes links to websites by other organisations. Hand In Hand For Syria is not responsible for the privacy practices of these other websites, we recommend you read their privacy policy carefully.



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