Is your question answered here?
If you don’t see your question in the list below, please don’t hesitate to contact us.
We are always delighted to hear about any donations which will help Syrians in need. However, we believe there are good reasons to give through us, and these are best answered on our About us page.
We believe that the best way to give is in an informed way. So it may help you to know that Hand in Hand for Syria is one of a very small number of agencies able to operate inside Syria: we have made it our mission to reach the people that other organisations cannot. Thanks to our networks on the ground in Syria, covering 90% of the country, we take humanitarian assistance directly to those most in need. When you donate through Hand in Hand for Syria, you are helping the most vulnerable people in this appalling conflict.
Some donations to larger aid agencies may be routed to Hand in Hand for Syria anyway, because we have partnerships with several leading INGOs. These partnerships help us to fund our operating costs in Turkey and in Syria, including the cost of humanitarian aid.
For the most part, donations to larger aid agencies tend to go to refugees living in camps outside Syria (in Lebanon, Jordan, Turkey or Iraq). This is either because these agencies can’t get permission from the current regime to work within Syria, or because they’ve been forced to withdraw due to the risks to their personnel. Alternatively, when a larger agency is able to work inside Syria, their activities are often severely limited by government restrictions.
Unfortunately we are unable to store used clothing, however high the quality. We just don’t have the facilities to sort and store it. More importantly, we ship our aid via Turkey, and the Turkish authorities require certification that clothes have been treated at extremely high temperature (which can ruin clothes). And while Syrians do need warm clothing, it is usually more cost-effective and much faster for us to buy it in Turkey. We take very seriously our commitment to deliver aid ethically, which is why we won’t ship anything that isn’t cost-effective to transport, which will cost a lot to process, or which isn’t suitable for the season.
Before organising a collection for donations, or sending in donations, please always contact us first to find out what we are able to accept. The list of items we accept changes monthly and it’s important that you only stick to the items that are on the list.
We are unable to accept any donations of food items.
We welcome donations of medical equipment, particularly from hospitals or the medical industry. Please send us an email with details, so we can best advise you.
Your prescription has been prescribed for you. And whilst it is true we are short of medication, we don’t accept prescribed medication from members of the public.
Yes we can. Please check out our resources page, or get in touch and tell us what you’re looking for.
No, not normally, unless you’re fundraising in a public place and the local authority requests it (but do let us know about any public fundraising event, just in case we get asked about it by other members of the public — and so we can help promote it!). If you’re fundraising on private property, you may need permission from the property owner. If you’re still not sure, you can always contact us to check.
Understandably, our donors want to know that their gifts will make the biggest possible difference, and we can provide complete reassurance on this important point. When you donate through Hand in Hand for Syria, 100% of your gift — almost always— will go straight to people in need inside Syria. We’re able to do this because our UK costs are covered by the Gift Aid we reclaim on donations; that’s why it’s vital for tax-paying donors to sign and return their Gift Aid declarations to us! Furthermore, our partnership agreements with INGOs cover our administration costs in Turkey and Syria.
Absolutely! Please ask at the time of donating, either as an accompaniment to your donation or email us as soon as you’ve donated, and give us all the details.
We distribute aid to anyone in need within Syria, regardless of their faith background. Our priority is to target the worst-hit areas, regardless who lives there. We don’t ask about anyone’s religious allegiances, and we make no distinction between Muslims and Christians or any other faith or sect. We also employ staff from a cross-section of faiths.
For the first couple of years after we were established in 2011, we remained a relatively small charity and were not required by the Charity Commission to publish our accounts. Thanks to the generosity of our donors, however, we have since grown very rapidly and are able to make an even greater impact within Syria. This means that, from early 2014, our accounts will be published every year.
We understand that some of our donors would prefer to give to particular causes within Syria. However, the situation there is so volatile that priorities can change in an instant. Therefore, in order for us to provide the right sort of aid, right when and where it’s needed, it is absolutely essential for us to have access to funds which have not already been ring-fenced for different purposes. We hope you will understand that this is why all donations are channelled into a single emergency fund. Find out about the projects we fund with your donations.
We have storage facilities in Birmingham and London where you can drop off aid by prior agreement; please email us for details.
Unfortunately, with only a small team in the UK, we are unable to collect donations of aid from donors.
No, we don’t have an adoption programme, nor do we have associations with any adoption agencies. However, we have opened a boarding school for orphans, and we are planning a sponsorship programme for orphans; please check back with our website regularly for news of this essential project.
For security reasons, we can never disclose the exact locations of our hospitals. However, we are happy to pass on any correspondence you may wish to send.
Please visit our Work for us page for details of paid jobs and volunteer opportunities in the UK (this is updated as soon as vacancies become available). We do not currently offer internships.
Unfortunately the climate in Syria is extremely dangerous and unstable, it is simply not safe to visit the country. However, you can be incredibly useful to us from where you are!
We know just how dangerous it is inside Syria, so we advise against all unnecessary travel into the country. However, we would ask you to think how you can best help. For example, the cost of a standard ticket to Turkey could be converted into 5 tonnes of flour, which would feed a great many people.
Because of the sheer scale of the Syrian crisis, many of the world’s biggest INGOs are heavily involved. However, since most can’t operate within Syria, they work in well-established refugee camps in neighbouring countries and they also support refugees living independently outside of the camps. If you feel this is where you would like to send your support, please contact the in-country offices for these organisations, and thank you for your concern for the Syrian people.
We are grateful for your offer, but we don’t deliver aid to anyone in Lebanon, Jordan or Turkey. There are camps and projects in those countries being run by the large INGOs, so we have chosen to focus on taking aid to the people most in need: those who remain within Syria. Any donations of money or aid which come to Hand in Hand for Syria will therefore go directly to people continuing to suffer inside Syria.
Due to the dramatic change of circumstances in Syria, no convoys are planned at present. However, if you’re a Syrian National with a full, clean driving license, please do send us your details and we’ll get in touch if the situation changes in the near future.